Frequently Asked Questions:

Q: I am a returning subscriber, will I get my same seats?

No, but you will have priority to select new seats. All of the seats were removed from the hall, and the seating orientation was improved: visually, aurally, the relationship to the stage and the overall accessibility, so the seating map is different from what it was before the renovation. However, as a subscriber you will be seated with priority, ahead of any new subscribers or subscribers with less priority, in accordance with your desired series and seating requests.  

See the new Seating Maps.

Q: I haven’t subscribed in a while. What will be the best seats for me?

That depends on your preference! All of the seats were replaced and reoriented toward the stage, so we believe every seat in the hall is a good one, and much better than they were before. Downstairs, we have created a new intimacy, with fewer seats underneath the second level, and those that are underneath are now elevated so they have better line-of-sight and acoustics than before.

See the new Seating Maps.

Q: What is new about the seating at the renovated Jacobs Music Center?

Everything! (See the questions above!)

See the new Seating Maps.

Q: What is the difference in the A, B, and C packages?

Each of our Masterworks “day of week” packages have an A, B and C package. Package A encompasses all of the programs taking place on that day; packages B and C each feature half of the programs taking place on that day of the week.

Q: Will there be food and drink available for purchase?

Yes! New food and beverage options will be available at the new Jacobs Music Center, and while we can’t share the details of that yet, we look forward to sharing them soon. In addition – and one thing we can share with you now – is that subscribers will have the opportunity to make reservations at the University Club atop Symphony Towers prior to concerts on Friday and Saturday nights, which is a fantastic and convenient new perk for our subscribers.

Q: Where should I park?

There are many garages located within a short walking distance of JMC.

$2 for every 15 minutes up to $30 during the day and anywhere between $15-$20 nights and weekends depending on length of time parked. 

  • 750 B St / Symphony Towers  
  • 701 B St / Bank of America bldg.  
  • 600 B St / WeWork bldg.  
  • 401 B St / Wells Fargo Plaza bldg.  
  • 1350 6th Ave / 6th and A garage 

There is also street parking available around JMC.

Q: I need handicap access. How should I enter the hall?

We will provide a thorough overview of all of the options soon. One of the primary goals in this renovation was to increase the accessibility and access into the building and the concert hall, and throughout the concert hall itself.